Field supports show their sensor data again

In the Census section of the platform, opening the panel of a support shows the data collected by the sensor installed inside it: temperature, weight, humidity and the other quantities the device records in the field. That panel, however, asked for the data from a source designed for supports linked to an adoption, and supports installed directly in the field, which are not tied to an adoption, were simply never found. The empty answer was then interpreted as «sensor not installed», and that is the part that did the most damage: it was not an error message, it was a wrong statement made with confidence, while the device was transmitting perfectly normally. On some sites the effect was striking, because every field support came out sensorless at the same time and the whole site looked unmonitored. Anyone looking at it could reasonably conclude that the devices were broken or had never been installed, when in fact the problem lay only in where the platform was looking for the data. The panel now queries the source dedicated to field supports and keeps the previous one as a fallback for the cases that still need it, so neither category is left uncovered. No data had been lost: it had always been collected and stored, it simply was not being shown, and it all reappears now, history included. You do not have to do anything to benefit from the fix, which is already live: if you previously saw a support declare itself sensorless, reopen its panel and you will find the data back in place. You will find it under XNatura → Monitoring → Census → Sensors.

A sensor that has just been mounted has not sent anything yet, and until yesterday the platform told that story with a panel that opened on an «OOPS!» and a missing-data message: a way of saying «everything is fine, just wait» that looked an awful lot like a fault report. Anyone who had just finished installing a device found exactly that panel in front of them, and the natural reaction was to go back into the field to check something that had nothing wrong with it. There is now a dedicated state that says precisely what is going on: the support is configured, the sensor is associated with it, and it simply has not sent its first transmission yet. Alongside the message you see the progress in three steps — installed, first connection, data in the panel — so you can tell at a glance how far along the process is and what is still missing. There is also a concrete explanation of the waiting times: the sensor connects roughly twice a day, morning and evening, and uploads what it has collected, so the first data appear on the platform within twenty-four hours of switch-on. We made another piece of information more honest at the same time: the battery level shown in the detail panel of a device that has never transmitted does not come from the field, it comes from the bench test carried out before shipping. That value is now openly declared as bench-test data and not reliable, instead of being presented as a real reading nobody has taken yet. The difference matters a great deal when you are deciding whether to go and replace a battery, because that number could previously send someone into the field for nothing. All the new wording is available in all five languages of the platform. You will find it under XNatura → Monitoring → Census → Sensors.